Description:
The content presents basic information regarding call classification and telephone techniques. Telecommunicators are responsible for learning general forms of communication to minimize miscommunication during calls. It also presents the elements of call classification including priority, time frames, and basic questions to ask for law enforcement, fire/rescue, and emergency medical services. /p>
Objectives:
RECALL the basics of call classification and responding agencies.
RECALL telecommunicator responsibilities for effective call taking.
IDENTIFY the method for vehicle and person descriptions.
RECALL specific language components used in telecommunications.
IDENTIFY priority levels for law enforcement, fire/rescue, and EMS calls.
IDENTIFY time frames for law enforcement, fire/rescue, and EMS calls.
IDENTIFY basic questions to ask during law enforcement, fire/rescue, and EMS calls.
