Description:
The content discusses the importance and benefits of Basic and Enhanced 911 (E-911) systems and describes call routing methods used within a public safety answering point (PSAP). It also familiarizes telecommunicators with the features and functions of CAD and additional 911 equipment and services used in telecommunications. The federal requirements of public safety telecommunications according to the Rehabilitations Act of 1973 and the Americans with Disabilities Act (ADA) are discussed. The content prepares the telecommunicator to process calls requiring Teletypewriters (TTYs), relay services, and American Sign Language (ASL). It also familiarizes telecommunicators with Federal Communications Commission (FCC) rules and regulations, as they pertain to various telephones and radios used in public safety environments.
Objectives:
RECALL the purpose of 911 and the benefits associated with the system.
RECALL call routing methods. RECALL Basic and Enhanced 911 functions and features.
IDENTIFY features, functions, and components of CAD systems and additional technologies benefiting 911.
IDENTIFY federal law as it pertains to public safety telecommunications and services provided to disabled Americans.
IDENTIFY terms and definitions pertaining to teletypewriter (TTY) call-taking and relay services.
IDENTIFY the three steps of a TTY call—recognizing, identifying, and processing. IDENTIFY processing an American Sign Language (ASL) emergency call.
IDENTIFY Federal rules and regulations involving radio and telephone communications in public safety environments.
IDENTIFY basic features and functions of radio, telephone, and other equipment used in public safety telecommunications.
