Description:
The content familiarizes telecommunicators with the legal terms required to effectively and efficiently perform their duties and responsibilities on a daily basis amd the different types of law and differences in jurisdiction. It also discusses the effect laws have on the telecommunicators daily activities and actions and tools that telecommunicators can use to limit liability. The content addresses the proper use of standard operating procedures and the proper role of a telecommunicator and prevention of legal liability issues. It also discusses factors relating to call importance level and how human error may lead to legal liability. It illustrates the impact of litigation on telecommunicators by presenting actual court cases, including the situations, results, failure of the telecommunicator, legal concepts, and court decisions.
Objectives:
IDENTIFY the three types of legal jurisdiction as it applies to telecommunicators.
DISTINGUISH between public and private law.
RECALL important factors concerning civil and criminal law.
RECALL the importance of using standard operating procedures as a tool to limit liability.
IDENTIFY proper documentation methods used as a tool to limit liability.
IDENTIFY important liability considerations, rules, and regulations.
RECALL the use of standard operating procedures and documentation in the prevention of legal liability.
IDENTIFY appropriate roles and actions of telecommunicators.
IDENTIFY methods to verify important caller information.
IDENTIFY factors related to response times.
RECALL the appropriate use of pre-arrival instructions.
IDENTIFY factors relating to call importance.
RECALL the relationship between human error and legal liability.
RECALL the cause and effect of common litigation situations for telecommunicators.
EXAMINE court cases that set a legal precedence for safety telecommunication.
