Description:
The content presents basic information regarding call classification and telephone techniques. Telecommunicators are responsible for learning general forms of communication to minimize miscommunication during calls. The content discusses the role of the telecommunicator in law enforcement by identifying the hierarchy, different titles, and chain of command. The content also presents practical application of law enforcement call types and essential questions a telecommunicator should ask by using the "5 Ws." The content also addresses the telecommunicator’s role in fire and rescue situations. Organizational policies and procedures direct call classification and priority response based on the class of fire. The equipment and main components of a fire and rescue unit are discussed in this content as well as how a telecommunicator handles a call based on the fire class. The content also discusses emergency medical dispatch protocols and standards and the responsibilities, skills, and attitudes of the emergency medical dispatcher. It covers phases of dispatching, effective call-taking techniques, the ABC's of patient information, and standards of pre-arrival instructions.
Objectives:
RECALL the basics of call classification and responding agencies.
RECALL telecommunicator responsibilities for effective call taking.
IDENTIFY the method for vehicle and person descriptions.
RECALL specific language components used in telecommunications.
IDENTIFY appropriate law enforcement levels, agencies, and titles.
IDENTIFY chain of command within law enforcement.
RECALL important law enforcement terms and resources.
IDENTIFY basic principles of call taking.
IDENTIFY "W" questions for gathering law enforcement information.
IDENTIFY call classification elements including category, call type, priority, and time frame.
IDENTIFY law enforcement call types and how to apply the "W" questions.
RECALL facts relating to fire/rescue. IDENTIFY the four elements required to create a fire.
IDENTIFY the different classes of fires.
RECALL the staff and organization structure of the fire unit.
IDENTIFY fire fighting equipment and specialty units.
RECALL proper call taking techniques and questions for fire/rescue.
IDENTIFY common fire/rescue call types.
RECALL key factors about emergency medical dispatch protocol and standards.
IDENTIFY emergency medical dispatcher responsibilities, skills, and attitudes.
RECALL effective call-taking basics of the three phases of emergency medical dispatching.
IDENTIFY emergency medical service call types.
RECALL emergency medical dispatch resources and additional terms.
