Description:
This content familiarizes telecommunicators with the skills necessary to perform well in the telecommunications profession. It also discusses basic functions and roles of telecommunicators, appropriate attitudes, conflict avoidance and resolution, and how to create a positive environment.
Objectives:
IDENTIFY the working environment of public safety telecommunicators, including public safety agencies, staffing positions, and working relationships.
IDENTIFY the demands, requirements, and qualifications of a public safety telecommunicator.
RECALL the basic functions, tools, and responsibilities of a public safety telecommunicator.
IDENTIFY communication skills and techniques required, and communication barriers encountered by public safety telecommunicators.
IDENTIFY the personal and professional attitudes, values, characteristics, and ethics of effective public safety telecommunicators.
