Description:
This content familiarizes telecommunicators with the basic communication factors, strategies, and techniques for becoming a more effective communicator. In particular, the importance of speaking and listening skills are discussed. This content will also discuss how attitude and behavior can impact effective communication.
Objectives:
IDENTIFY factors that contribute to effective communication.
RECALL the difference between supportive and defensive communication climates.
RECALL the importance of effective speaking skills.
IDENTIFY techniques to improve speaking skills.
RECALL the importance of effective listening skills.
IDENTIFY types of listening.
IDENTIFY techniques to improve listening skills.
