The Communications Center Supervisor (CCS) course is designed for the experienced public safety emergency dispatcher who is ready to move into supervisory or leadership positions. The course content meets or exceeds APCO ANS 3.102.2-2017 Core Competencies and Minimum Training Standards for PSC Supervisor and NENA 9-1-1 Center Supervisor Program.
Participants should be experienced in communications center operations, have a working knowledge of policies and procedures, and be either in or under consideration for a supervisory position.
Content Includes:
- Professional Roles and Responsibilities
- Legal Considerations
- Leadership
- Employee Evaluations
- Interpersonal Communications
- Needs Assessments
- Job Task Analysis
Duration: 24 Hours
CEUs: 2.4
As an IACET Accredited Provider, Smart Horizons offers CEUs for its programs that qualify under the ANSI/IACET Standard.
