The Telecommunicator Refresher Course is designed to help agencies meet continuing educational requirements. The course content aligns to APCO ANS 3.103.2.2015 Minimum Training Standards and NENA Recommended Minimum Training Guidelines for Public Safety Telecommunicators.
This online public safety emergency dispatch course allows agencies to provide continued training for critical skills that public safety emergency dispatchers must maintain to perform their mission.
Content Includes:
Professional Roles and Responsibilities
Legal Considerations
Interpersonal Communications
Related Technologies
Telephone Communications Techniques: Call Processing
Call Classifications
Radio Communications Techniques
Stress Management
Duration: 20 Hours
CEUs: 2.0
As an IACET Accredited Provider, Smart Horizons offers CEUs for its programs that qualify under the ANSI/IACET Standard.
