The Telecommunicator Basic Course is designed to help agencies meet the training requirements. The course content aligns to APCO ANS 3.103.2.2015 Minimum Training Standards and NENA Recommended Minimum Training Guidelines for Public Safety Telecommunicators.
This online public safety emergency dispatch course provides thorough instruction and facilitates learning to the newly hired public safety emergency dispatcher. The consistency in layout and flow enhances student focus and retention. Learning activities and practical exercises provide student interaction, help the student with both personal and professional development, and enable the student’s comprehension of the expectations of professional public safety emergency dispatchers.
Content Includes:
Professional Roles and Responsibilities
Legal Considerations
Interpersonal Communications
Related Technologies
Telephone Communications Techniques: Call Processing
Call Classifications
Radio Communications Techniques
Stress Management
Duration: 60 Hours
CEUs: 6.0
As an IACET Accredited Provider, Smart Horizons offers CEUs for its programs that qualify under the ANSI/IACET Standard.
