Description:
This unit discusses procedures for providing emergency care instructions and actions and attitudes beneficial to an Emergency Medical Dispatcher (EMD) while call taking. It discusses the primary responsibilities defined in the EMD philosophy, Emergency Medical System (EMS) resources that may be available to an EMD, and characteristics of various response configurations and modes. Techniques for gathering necessary information to make proper dispatch decisions are described.
Objectives:
RECALL actions and attitudes beneficial to an Emergency Medical Dispatcher (EMD) while call taking.
RECALL procedures and actions to gather necessary information from callers.
RECALL the common sequence of events during call taking.
RECALL actions to overcome obstacles frequently encountered during call taking
RECALL information necessary to make proper dispatch decisions.
RECALL Emergency Medical System (EMS) resources that may be available to an Emergency Medical Dispatcher (EMD).
RECALL characteristics of various response configurations and modes.
RECALL primary responsibilities defined in the Emergency Medical Dispatch (EMD) philosophy.
RECALL effective call taking telephone techniques.
RECALL procedures for providing emergency care instructions.
